Introduction
This privacy policy explains how ocean-lemur collects, uses, and protects personal information provided by individuals using our housing consultation services. We are committed to maintaining the privacy and security of your personal data.
Last updated: June 2026
Information We Collect
When you use our services, we may collect the following types of information:
- Contact information including name, email address, and correspondence details
- Educational information such as university enrollment status and program details
- Financial information relevant to accommodation budgets and affordability assessments
- Housing preferences including location priorities, property requirements, and timeline
- Documentation provided for rental applications including identification and references
How We Use Your Information
We use collected information for the following purposes:
- Providing housing consultation services as requested
- Identifying suitable properties that match your specified criteria
- Facilitating communication with landlords and rental agencies on your behalf
- Preparing and reviewing tenancy documentation
- Responding to inquiries and providing customer support
- Improving our services based on feedback and usage patterns
Information Sharing
We do not sell or rent your personal information to third parties. We may share your information only in the following circumstances:
- With landlords or rental agencies when facilitating property applications on your behalf, and only with your explicit consent
- With professional advisors when necessary to provide requested services
- When required by law or to comply with legal processes
- To protect our rights, property, or safety, or that of others
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Secure storage of physical and electronic documents
- Limited access to personal information on a need-to-know basis
- Regular security assessments and updates to our systems
Data Retention
We retain your personal information for as long as necessary to provide the services you requested and to comply with legal obligations. When information is no longer required, we securely delete or anonymize it.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request corrections to inaccurate or incomplete information
- Request deletion of your personal information, subject to legal obligations
- Object to or restrict certain processing of your information
- Withdraw consent for processing where consent was the basis for collection
Cookies and Tracking
Our website uses cookies to improve user experience. You can control cookie preferences through your browser settings. For more information, please see our Cookies Policy.
Changes to This Policy
We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We will notify users of significant changes by posting a notice on our website.
Contact Us
If you have questions about this privacy policy or wish to exercise your rights regarding your personal information, please contact us at [email protected].